Changes to Orders

There are occasions when you may wish to change an order you have already placed with us.

Where we can we will always try and help you get the right products you need. We have put together this helpful guide should you need to make any changes to your order.

Changes to Your Order

If you have inadvertently ordered the wrong product or you need to make any changes to your order, please contact our Customer Services team immediately by calling 01444 253 300. If we are given sufficient notice, we should be able to change your order prior to despatch from our warehouse. If your order has been despatched then you will need to follow the procedures for returning the item - please see our returns information.

Your Rights to Cancel

You have the right to cancel your order up to 14 days after receipt of the goods. You must notify us in writing if you wish to make a cancellation. The goods must not be used and be returned to us in its original packaging.

How to notify us:

Online: Click here
By Post: Clearwell Mobility, 21 Albert Drive, Burgess Hill, RH15 9TN
By Fax: 01444 253 200


The right to cancel your order does not extend to Special Order products which have been made to your specification.

For reasons of hygiene and cross infection, our returns policy does not extend to the following products if opened and/or the product has been used: Mattresses; Mattress Toppers; Pillows; Incontinence Products; Urinals; Commodes and Bed Pans or Personal Hygiene Products.

Faulty goods

If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.

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