Engineering & Maintenance
Looking after your products is key to them working to full potential for as long as possible. All products experience wear and tear but there are a number of simple things that can be done to extend their lifespan.
We have put together a brief guide below for our main product areas and advice on how to keep them working at their best for a long as possible. A more detailed maintenance guide can be found in the relevant Buying Guides.
Your scooter will require regular maintenance to keep it running at its best. Good battery maintenance is key and a guide to keeping your batteries working at their best is provided when you purchase a new scooter from us. But key points to remember to keep your scooter running at its best are:
- Always charge your batteries for a full 8-10 hours and then run them completely down before recharging. Charge at least once a fortnight.
- Store and charge your scooter indoors (where possible) or keep it under a specially designed scooter cover.
- Try not to keep the scooter in damp conditions to avoid rusting.
If your scooter does require any engineering or repair work then please feel free to contact us to arrange an engineer to come and see you.
Powerchairs are very similar to scooters in their requirements for maintenance. It is even more important to store these inside in a dry place due to their design (this is usually the case due to their functionality). As powerchairs are usually the users main mobility lifeline it is key to keep an eye on certain elements of the chair:
- Keep an eye on battery usage. Book an engineer visit if you notice your battery life has shortened.
- Make a note of any malfunctions or strange happenings with the control stick.
- Also make sure the chair is stopping correctly when the control stick is released.
If you notice any issues arising with you powerchair it is very important that you contact our engineering department at the earliest opportunity to arrange a visit.
Stairlifts are a very important part of many peoples lives and as such need to be kept working in the best order. We recommend a yearly service on all our stairlifts that we install and our certified engineers are able to come out to you and sort out any problems you may be having.
We do have engineers available to look at a number of products if required as well as replacing batteries. We are able to help with any problems you have with your rollator or riser recline chair with a number of spare parts in stock to help provide quick solutions to your problems.
Insurance & Extended Warranties
At Clearwell Mobility we offer our own insurance and extended warranty packages to our customers through “First Senior Insurance”. The sign up pack for insurance is supplied when you purchase a scooter, powerchair or stairlift with us.
We have put together a price list below of our general Engineering Services to help you budget for a range of eventualities with your product. Please be aware that the prices below exclude any parts which may be required.
|Scooter Service - Portable/Mid Size|
|Scooter Service - Class 3|
|Walker Service (Workshop Only)|
|Riser Recliner Service|
|Profiling Bed Service|
|Call Out Charge (Mobility/Other) inc 30 mins Labour|
|Call Out Charge (Stairlift) inc 30 mins Labour|
|Labour Costs (Additional 30 mins) (Mobility/Other)|
|Labour Costs (Additional 30 mins) (Stairlift)|
|Puncture Repair (Mobile)|
|Scooter Recovery Charge|
|Battery fitting fee|