At Clearwell we offer a wide range of delivery options for your products to help make sure you get your purchases as soon as possible.
- Delivery Options
- Non-Mainland Deliveries
- Our Couriers
- Service Options
- Larger Products
- Christmas & New Year
Please note: Due to the delivery process for non-mainland addresses we are unable to offer Express Delivery to these locations
Orders placed through this website will be delivered to you by DPD or Royal Mail (smaller, lightweight items only) except for those which come under our Restricted Delivery items which are delivered by our own delivery vehicles.
All deliveries (courier and home delivery) will be made on weekdays between 8am and 5.30pm.
If you or the intended recipient is out when the delivery is made, a card will be left enabling you to contact your local depot and arrange redelivery at a convenient time.
If the couriers do not hear from you they will make 2 further attempts to deliver before returning the package to us.
All deliveries made using our own delivery vehicles will be arrange with your prior to our arrival.
We will never arrive without arranging with you before hand. Once your order has been placed and is ready for delivery one of our team will call you to arrange a date and time suitable for you to make your delivery.
Please be aware that we can only offer certain delivery dates for our Restricted Delivery items due to our large coverage area but we will do our best offer you the best time for you.
Please also note that we have no control over external couriers delivery dates/times.
For example, if the product page states that the item is normally despatched within 24 hours and you choose the Standard Delivery service, you should expect to receive delivery of your items within 2-4 working days of placing your order. In order to take advantage of our Express overnight delivery service, we must receive your order before 2pm the day prior.
Please note we do not offer a Saturday delivery service so if your express order is received on a Friday it will be despatched for delivery on the following Monday. If payment is made by cheque then your order will be held for 10 working days to allow sufficient time for the cheque to clear.
Where your order contains items with differing availabilities, you should choose the Express Delivery service if you would like us to despatch products as they become available. If you select the Standard Delivery service we will despatch the order in one parcel and consequently despatch of your order will be delayed until the last item becomes available.