Customer Feedback

At Clearwell we pride ourselves on our customer satisfaction and continually strive to improve our service to you.

We conduct regular service quality checks and ask all customers to provide feedback on their experiences when shopping with Clearwell. Below are genuine, reproduced comments from just some of our customers with more available to be found on our Google Business Listings.

"Just to say what a great experience I have had with your customer service and Paul the young man who came and fixed my mobility scooter, he was very pleasant and helpful, thanks again."
Mrs L. - Portslade

"Your engineer arrived just before 1pm yesterday to replace the worn carriage and having dismantled the lift it soon became apparent that the replacement part was not compatable.This however did not deter him and after many hours he managed to improvise using parts from both carriages to successfully repair the stair lift. Please forward my heartfelt thanks to him for persevering and not giving up until the job was successfully completed. It’s rare to come across someone these days with such dedication to helping people like my mother who is so reliant upon these devices in order to make her life liveable."
Mr S. - Brighton

"I urgently needed a rollator for my 89 year old Mum who has fallen several times in the last couple of days. I phoned Clearwell Chichester at 5:10pm last night - apparently after they had closed. Carol was exceptionally helpful and within half an hour had personally delivered the rollator to my Mum's care home. That's service for you!"
Mr L. - Chichester

"Whole experience, what a pleasure. Shop staff were very professional in helping us with our choice. Delivery men - the best!"
Mr N. - Worthing

"Sally served me in your Worthing branch and was very helpful and kind. Delivery in two days and our two recliners are lovely. I am very impressed with your service."
Mr S. - Worthing

"If only other retailers had this level of service. Sadly it's the exception rather than the norm."
Mrs R. - Brighton

"We have been customers for some time now and are always treated with care, kindness and support."
Mrs W. - Eastbourne

"Everyone was so helpful. The chair came within 2 weeks, which was excellent. Wish more companies were more like yours. Thank you."
Mrs W. - Sevenoaks

"In both customer service and product quality, Clearwell excel."
Mr B. - Haywards Heath

"First class from start to finish."
Mrs P. - Eastbourne

"All staff in your shop were very helpful and knowledgeable. A credit to your company."
Mrs K. - Polegate

"Clearwell is the perfect shop for all your mobility needs."
Mrs H. - Rushington

"I am enjoying my chair very much and the way the chair reclines takes pressure off my spine, which makes left more comfortable. Thank you."
Mrs C. - Lancing

"If I need any other mobility products I would certainly go back to Clearwell."
Mrs C. - Tunbridge Wells

"Marvellous service as always, thank you."
Ms V. - Brighton

"Wonderful selection of products. Would not hesitate to visit the shop again. Lovely staff!"
Mrs M. - Haywards Heath

"So good to have a local showroom. I have bought a lot from you and always satisfied with both product and service. Thank you."
Mr N. - Worthing

"On the 24th June I purchased a scooter from the Portslade branch I can only say the service I got from Emma and Mandy was first class and they need some sort of recognition for their wonderful service."
Mr P. - Fishersgate

"I have never been in your showrooms and been disappointed with your staff. Very friendly and informative."
Mrs S. - Cuckfield

"Staff were very friendly and went out of their way to help purchase the right product for my father."
Mr G. - Eastbourne

"Overall I was very pleased with all the staff and am enjoying my chair!"
Mrs G. - Selsey

"Your staff and shops are great! I have had many products from you and am pleased with everything."
Mrs J. - Brighton

"Could not fault lady assistant in the shop and the gentlemen who delivered. First class."
Mrs A. - Saltdean

"Very chuffed with staff friendliness."
Mr B. - Midhurst

"Pleased to be able to use a local company. Excellent range of products."
Mrs C. - Selsey

"All the staff are very caring. Nothing is too much trouble. The same can be said for the delivery of the chair."
Mrs C. - Burgess Hill

"I have used Clearwell in the past and will continue to use them in the future."
Mrs B. - Hove

"Very good. The engineer that helped me was excellent and efficient"
Mr H. - Seaford

"A most enjoyable shopping experience."
Mrs C. - Fareham

"I can't fault Clearwell one bit they are always polite and know exactly what they are talking about. I wouldn't go anywhere else"
Mrs W. - Pullborough

"I found everyone concerned, very helpful and extremely courteous."
Mrs B. - Tonbridge

"Excellent and very helpful. I cannot deal with out my chair and they dealt with it very quickly."
Mrs S. - Farnham

"Very pleased with all-round service."
Mrs B. - Brighton

"Excellent employees, especially David who was very efficient and helpful! Impressed!"
Mr A. - Woking

"Very good service and a very polite engineer."
Mrs M. - Staines

"Very good service."
Mrs W. - Hailsham

"Excellent, speedy arrangement of visit. Efficient handling of chair issues. Very friendly and communicative engineer"
Mr P. - Maidstone

"Highly recommend. I came away highly satisfied and felt no pressure to buy."
Mr K. - Lancing

"Everything was handled efficiently and well by clearly well trained and informed staff with friendly manner."
Mrs T. - Haywards Heath

"Thank you for your expert advice on how the chair should fit my mother. She is very happy with it."
Mrs B. - Upper Beeding

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