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Meet The Team
Get to know the team here at Clearwell Mobility who are on hand to help make your life easier
Here at Clearwell we pride ourselves on our customer service and our staff are more than dedicated to helping our customers find the product that is right for them. Be it a mobility scooter, stairlift or even just a walking stick, we are always happy to go the extra mile to make sure our customers have the best possible experience when shopping at Clearwell. Below you can find out a bit more about the people who keep make Clearwell what it is.
Senior Management
Senior Management
Directors
Duncan Gillett
Managing Director
Duncan has overall responsibility for the smooth running of the company. He provides specialist help to clients requiring stairlifts, powerchairs and riser recliners and works closely with Occupational Therapists and NHS Wheelchair Services.
Duncan co-founded the business in 2004 and remains a substantial shareholder.
Natasha Gillett
Finance Director
Natasha has responsibility for managing the finance and administrative functions of the business. She is also responsible for product compliance issues and health and safety across the company.
Natasha co-founded the business in 2004 and remains a substantial shareholder.
Senior Management
Sally
Senior Showroom Manager
Sally is responsible for our Worthing showroom and coordinates home assessments and motability enquiries.She has been promoted from Assistant Manager to Senior Manager since joining Clearwell in 2008, reflecting her dedication to her customers and passion for her job.
Product Assessors
Howard
Product Assessor
Howard undertakes home assessments for scooters, powerchairs, riser recliners, beds and mobile hoists. Howard specialises in the Motability scheme for scooters and powerchairs and has completed numerous training courses since joining Clearwell in 2009 to ensure that his detailed product knowledge enables him to identify the best product to suit his customer’s requirements.
Simon
Product Assessor
Simon is one of our product assessors and covers the Thames-Valley area. He, like Howard, undertakes assessments for scooters, powerchairs, profiling beds and riser recliners as well as Motability applications. His years of experience in the mobility sector means that Simon can offer the best advice for purchasing the right product for your needs.Showroom Managers
Showroom Managers
Showroom Managers
Julie
Brighton Manager
Julie has been with Clearwell since 2010 and in that time has gone from Sales Assistant to Assistant Manager and now Manager of the Brighton showroom. Julie and her team are constantly striving to provide excellent customer service at our original showroom in Woodingdean. The Woodingdean showroom can be found opposite Sussex Nuffield hospital.
Justine
Burgess Hill Manager
Justine joined Clearwell in 2013 and has quickly developed her knowledge in key product areas and has the added benefit of being located next to our warehouse and as such has an extensive stock range at hand. She also has our in-house engineer, Shannon, on hand to assist with any technical issues. Our Burgess Hill showroom can be found located on Albert Drive in Burgess Hill, just behind the Tesco superstore.
Diane
Chichester Manager
Diane joined us at Clearwell in 2014 as manager of our Chichester Showroom. Diane frequently hosts talks and demonstrations in and around Chichester at different events. Keep an eye on our Facebook and Twitter for our latest events. Our Chichester showroom can be found in Southgate, just opposite the Law Courts.
Jo
Hastings Manager
Jo joined Clearwell in 2016 at the opening of our Hastings showroom and her dedication and professionalism has seen her go from assistant manager to showroom manager. Her team are on hand on the seafront in Hastings and offer a wide range of mobility products and accessories as well as providing wheelchair hire, perfect for days at the seaside.
Eddy
Hove Manager
Eddy joined the team in Hove in 2017 as the Assistant Manager and has since been promoted to Showroom Manager. Her and her team are in hand in Boundary Road 6 days a week and stock a wide variety of mobility aids to purchase and also offer wheelchair hire.
Max
Polegate Manager
Max has been a part of the Clearwell family in Polegate for a number of years and has developed a wealth of knowledge about a wide variety of mobility products in this time. Our Polegate showroom is a short distance from the train station in the town and easily accessible from Eastbourne itself.
Debbie
Seaford Manager
Debbie joined Clearwell in 2010 and since then has gone onto become Showroom Manager of Seaford. Debbie has a wealth of knowledge of the products we stock and is always happy to go the extra mile for her customers. Our Seaford showroom is located on Old Tree Parade, just on the corner of Broad Street.
Josie
Staines Manager
Josie joined Clearwell in 2016 when we acquired the former Keep Able site. Her wealth of knowledge about products and the local area are exceptional and her dedication and willingness to go the extra mile for her customers mean you are always in safe hands at our Staines showroom.
Wendy
Tunbridge Wells Manager
Wendy joined Clearwell at the opening of Tunbridge Wells branch in 2015. She and her team have worked hard to establish the Clearwell name in our new area in Kent and are always going the extra mile for their customers. The Tunbridge Wells showroom is located just opposite Tesco Metro on Grosvenor Road.
Trish
Woking Manager
Trish joined Clearwell in early 2016 as the assistant manager of our Woking showroom and has since been promoted to showroom manager and continues to help us grow the name of Clearwell in Surrey. Trish and her team are on hand 6 days a week to assist you with all your enquiries and questions.Head Office
Head Office
Head Office Team
Louise
Customer Services
Louise has responsibility of processing and organising all web and phone orders here at Burgess Hill. She also liaises with our courier company to make sure you get your delivery when you need it. She is the first point of contact should you have any problems or issues with any orders you may have placed.
Pauline
Purchasing Assistant
Pauline joined us in 2015 and is based at our Head Office. Her main duties include placing orders to help keep our stock levels at a maximum and keeping track of stock discrepancies. She also places special orders to fullfil customers special orders which are placed at our network of showrooms or taken over the phone at Burgess Hill.
Trevor
Accounts
Trevor joined Clearwell in 2009 and is in charge of our accounts department. When he's not paying the bills and dealing with a variety of other areas, he is in charge of keeping track of any customer stairlift rental payments.
Andrew
Marketing
Andrew has responsibility of designing and producing all printed literature for the company as well as keeping the website up-to-date. He is also tasked with organising special events around the company as well as liaising with local and national press.
Hugh
Adaptations Surveyor
Hugh joined the Clearwell team in early 2017 as our Adaptations Surveyor. Hugh is responsible for surveying and producing quotes for all stairlift inquiries that come into the company. When he is not out surveying and overseeing the installation of our customers stairlifts, he is available at our head office in Burgess Hill to discuss and advise on all your stairlift needs.
Emily
Office Administrator
Emily is based at our Burgess Hill head office and is in charge of keeping the office running smoothly. Her role encompasses a wide range of tasks and duties which help keep Clearwell running smoothly.
Sarah
Sales Administrator
Sarah joined the Clearwell team in early 2017 as our Sales Administrator and is charge of producing quotations and provides front line support to our network of showrooms.
Josh
Human Resources
Josh joined Clearwell in early 2017 and is in charge of our Human Resources department. Josh's main task revolve around recruiting here at Clearwell as well as dealing with general staffing responsibilities such as holidays and staff rotas.
Harry
Marketing Assistant
Harry joined us here at Clearwell in 2016 working on a specialised project related to the website and has since joined us on a 2 year Digital Marketing Apprenticeship. His role covers a wide range of marketing tasks in support of Andrew.Engineering Team
Engineering Team
Engineering Team
Kay
Engineering Coordinator
Kay is our Engineering Coordinator and is in charge or organising and arranging our Field Engineers diaries. Kay is the first point of contact for customers who are experiencing difficulties with their larger motorised products or who need to arrange services for their scooters or power chairs.
Ruby
Engineering Administrator
Ruby supports Kay with all things engineering. Her main roles include ordering a procuring of parts for engineering jobs as well as Motability insurance claims.
Milan
Field Engineer
Milan joined our engineering team in 2017 and is primarily based from our Staines showroom. Milan is out visiting customers 5 days a week, supporting them with any issues they may be experiencing with their riser recliners, scooters, powerchairs and stairlifts.
Mark
Field Engineer
Mark is one of our Field Engineers and is based out of our head office in Burgess Hill. He is on the road 5 days a week supporting our customers across the south east with any problems they may have.
David
Field Engineer
David joined our engineering team in 2016 and is on hand 5 days a week to support our stairlift, mobility scooter and riser recliner customers across Sussex, Kent and Surrey with any problems they may be experiencing with their purchases.
Lance
Field Engineer
Lance is one of our Field Engineers who are on the road 5 days a week visiting customers and helping solve any issues they may be having with their mobility scooters, riser recliners, stairlifts and other larger motorised products.
Shannon
In-House Technician
Shannon is our in house Technician based at our Burgess Hill head office. Shannon is tasked with the assembling, testing and servicing new and preowned mobility scooters as well as working on any return to base warranty issues and services.Logistics
Delivery Team
Logistics
Lucy
Logistics Coordinator
Lucy is our Logistics Coordinator and has the responsibility of organising our delivery drivers daily itinerary. This includes all stock deliveries to our network of showrooms as well as arranging the delivery of larger products such as mobility scooters and riser recliners to our customers homes across Sussex, Kent and Surrey.
Roy
Delivery Driver
Roy has been a member of the Clearwell team since 2007. He started off as the warehouse manager/delivery driver, but since 2008 has been exclusively our delivery driver. Roy is tasked with delivering stock to our network of shops across the South East as well as delivering larger items to our customers homes.
Darren
Delivery Driver
Darren joined the Clearwell team in early 2015 and has taken up the position of our second delivery driver. Along with Roy, Darren delivers our larger items to customers homes as well as keeping our showrooms full of stock on a daily basis. Darren's dedication and brilliant customer service skills make him a valuable asset to both Clearwell and our customers.
Malcom
Warehouse Manager
Malcom and his team are in charge of the day to day running of the warehouse. They are tasked with keeping the flow of goods in and out of our warehouse moving smoothly and accurately as well as making sure all web and phone orders processed and dispatched to the highest possible standard.
