Returns

No Quibble Return Policy

If you are not entirely satisfied with the products you have ordered, you may return them to us for exchange or a refund.

• You must notify within 14 days of receipt of your order for a refund
• Products outside of the 14 day period can only be returned for an exchange or credit note and we must be notified within 28 days of receipt of your order
• All goods must be returned unused and with their original packaging
• This cancellation policy does not affect your legal rights - e.g goods are faulty or misdescribed

Returning Your Items

If you wish to return your items to us then please click here to email our customer services team or call 01444 253 300 to arrange your return. There are 3 different ways to return your items and we have listed these below to help you choose the right option or you.

Download Returns Form

Exclusions

We cannot give any refunds on Special Order items which are built to your specification. If you find that a special delivery item is not suitable, please click here to email our customer services team or call on 01444 253 300 to discuss options for part exchanging the item.

For reasons of hygiene and cross infection, our returns policy does not extend to the following products if opened and/or the product has been used:

• Mattresses
• Mattress Toppers
• Pillows
• Incontinence Products
• Urinals, Commodes and Bed Pans
• Personal Hygiene Products

Faulty goods

If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.

£

Refunds

Refunds will normally be processed within 5 working days of receipt of the returned item.  Depending upon your credit / debit card provider, your card should be credited 3 – 5 days after the refund has been processed.