- Returns Information
No Quibble Return PolicyIf you are not entirely satisfied with the products you have ordered, you may return them to us for exchange or a refund.
- You must notify within 14 days of receipt of your order for a refund
- Products outside of the 14 day period can only be returned for an exchange or credit note and we must be notified within 28 days of receipt of your order
- All goods must be retuned unused and with their original packaging
- This cancellation policy does not affect your legal rights - e.g goods are faulty or misdescribed
Returning Your ItemsIf you wish to return your items to us then please click here to email our customer services team or call 01444 253 300 to arrange your return. There are 3 different ways to return your items and we have listed these below to help you choose the right option or you.
Post your items back to us
You can post any items you wish to return back to our head office at your own expense. You can send via Royal Mail or the courier of your choice.
Please note: We will not be able to refund the cost of any postage. We strongly suggest sending items using a 'tracked' method as we are unable to offer refunds on lost items.
Pop into your local Clearwell
You can return your items to any of our showrooms in person for a full refund.
We will be able to process the refund there and then providing you bring the card used to make the payment with you and all other conditions of refund (listed above) are met.
Arrange a collection
If you are unable to arrange the return of the item yourself or drop it into one of our showrooms we can arrange a collection for you.
Please note: There is a charge of £10 for us to arrange a collection for you. This amount can be deducted from the balance which is to be refunded.
ExclusionsWe cannot give any refunds on Special Order items which are built to your specification. If you find that a special delivery item is not suitable, please click here to email our customer services team or call on 01444 253 300 to discuss options for part exchanging the item.
For reasons of hygiene and cross infection, our returns policy does not extend to the following products if opened and/or the product has been used:
- Mattress Toppers
- Incontinence Products
- Urinals, Commodes and Bed Pans
- Personal Hygiene Products