Getting StartedWe have tried to make your shopping experience with us as simple and intuitive as possible by including certain features to make sure you can find what you are looking for:
Navigation Bar:The bar at the top of the screen has the product departments. By clicking on one of these departments you will be taken to that product section eg selecting Wheelchairs will take you to the section of the website which sells wheelchairs and related products. When you have selected a department the categories within that department will be displayed down the left hand side. Selecting a category will bring up a pictures of all the products in that category.
Navigation Trail:This appears in the top right of the screen beneath the search box and provides a trail of where you are in the site. This trail always starts with ‘home’ being the homepage. After ‘home’ the department and categories you have selected will be shown. You can use this trail to navigate back along the trail at any time by clicking on the previous step in the trail.
Home page link:The home page is always accessible from ay page on the website by clicking the Clearwell Mobility logo in the top left of the page.
Search box:The search box is always on the centre of the screen above the Navigation Bar. You can search by product name, key words or product code.
Placing Your OrderOnce you’ve found the items you wish to buy and have added them to your basket, you can begin the check out process by clicking on the ‘Proceed to Checkout’ link which is visible when hovering over the Basket icon on the top right of the page.
If this is the first time you have ordered online from Clearwell Mobility, you’ll be asked to enter the following information before you can complete the checkout process:
- Email address and password
- Security question and answer
- Address and contact details
- Credit or debit card information
As part of the check out process you will be asked whether you wish to claim exemption from VAT on eligible products. To claim exemption from VAT you must be suffering from a long term illness or disability - please see the VAT Relief section of the Customer Services pages for more details.
If you need help with your order or have any questions, please click here to email our customer services team or telephone 01444 253 300 (Mon - Sat 9am - 5pm).
Payment OptionsWe accept all major credit and debit cards with the exception of American Express.
If you would like to pay by cheque or postal order, you will need to complete an order form manually and send it to us by post. The order form can be found in our brochure, a copy of which can be requested by clicking here.
Please allow an additional 7 working days for your order to be despatched if paying by cheque.