New Customers

We have tried to make your shopping experience with us as simple and intuitive as possible by including certain features to make sure you can find what you are looking for.

We understand that venturing into the world of mobility products can be confusing and bewildering at first and that is why we have tried to include as much information within our website to help guide you through the process.

Below you can find out a bit more information about the website and how it works.

Placing Your Order

Once you’ve found the items you wish to buy and have added them to your basket, you can begin the check out process by clicking on the ‘Proceed to Checkout’ link which is visible when hovering over the Basket icon on the top right of the page.

If this is the first time you have ordered online from Clearwell Mobility, you’ll be asked to enter the following information before you can complete the checkout process:

  • Email address and password
  • Address and contact details
  • Payment information

As part of the check out process you will be asked whether you wish to claim exemption from VAT on eligible products. To claim exemption from VAT you must be suffering from a long term illness or disability - please see the VAT Relief section of the Customer Services pages for more details.

If you need help with your order or have any questions, please click here to email our customer services team or telephone 01444 253 300 (Mon - Sat 9am - 5pm).

Payment Options

We accept all major credit and debit cards with the exception of American Express. We also accept PayPal.

If you would like to pay by cheque or postal order, you will need to complete an order form manually and send it to us by post. The order form can be found in our brochure, a copy of which can be requested by clicking here. Please allow an additional 7 working days for your order to be despatched if paying by cheque.

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