Delivery

The following table summarises our delivery services and charges:

All the items on this website will be delivered to you by Royal Mail or Parcel Force except for those items marked as Home Delivery or Special Delivery (please see below for further information). The above delivery charges apply to any mainland UK address. Deliveries to Northern Ireland and the Scottish Highlands and Islands will carry an additional surcharge of £6.00. We will contact you if this additional surcharge applies to your order. Deliveries will be made on weekdays between 7am and 5.30pm. If you or the intended recipient is out when the delivery is made, you will have the option to arrange redelivery or collect the package from a nearby depot.

The availability of each product is indicated on the detailed product page. This provides a guide to how long it will take for that item to be despatched from our warehouse. This should be added to the delivery service chosen (see above table) to give a guide of when you should expect to take delivery of your order. For example, if the product page states that the item is normally despatched within 24 hours and you choose the Standard Delivery service, you should expect to receive delivery of your items within 3-6 working days of placing your order. In order to take advantage of our Express overnight delivery service, we must receive your order before 1pm the day prior. If payment is made by cheque then your order will be held for 10 working days to allow sufficient time for the cheque to clear.

Where your order contains items with differing availabilities, you should choose the Express Delivery service if you would like us to despatch products as they become available. If you select the Standard Delivery service we will despatch the order in one parcel and consequently despatch of your order will be delayed until the last item becomes available.

	Full installation and removal of all packaging
	Demonstration of the equipment and guidance on its safe use
	Making any adjustments to the equipment that may be needed (eg seat height)

To offer this service and provide responsive after-sales care, we restrict delivery of these items to an area of approximately 50 miles from our head office in West Sussex. The table below sets out the delivery postcodes for our Home Delivery Items:

We regret that we are unable to deliver Home Delivery items outside of these postcode areas.

Delivery and installation of Home Delivery items is FREE and normally takes between 3-5 days. We will contact you to arrange a convenient time. Please ensure you provide a daytime contact number so that we can reach you, otherwise processing of your order may be delayed.

Special Order items are larger items of furniture which are built to your specification and include most of our Riser Recliner Armchairs, High Back Chairs and Profiling Beds.

Delivery of these items is dependent on the manufacturer and we will advise you of an estimated delivery date on receipt of your order. A guide to the likely delivery time is provided under the Availability heading on each product page.

As with Home Delivery items, Special Orders are delivered and installed by our trained engineers and therefore delivery is restricted to the postcodes in the table below:

Delivery and installation of all special order items is FREE. We will contact you to arrange a convenient time and to discuss any access issues that may exist at the delivery address. Please ensure you provide a daytime contact number so that we can reach you, otherwise processing of your order may be delayed.

Unfortunately, as Special Order items are specially tailored to your requirements we are not able to offer any refunds. This does not affect your statutory rights.